Exchange Policy

  • All completed orders are non-refundable. However, you may exchange or return an item by filling the below form.
  • Kindly contact us within 3 working days of delivery, if you wish to return or exchange any product.
  • Products bought on FashionClap cannot be returned in stores.
  • Items can be exchanged or returned provided they are unused, with all original tags and designer labels still attached, and in their original packaging. Exchanges that do not meet our policy will not be processed. 
  • If you wish to return the item you bought, your account will be credited with FashionClap online credits, valid for a period of 3 months. To return the item please fill in the below form.
  • Please note that any exchange or return needs to be physically delivered back to us before you can make a new order, and that the related return shipping costs and custom duties are at the expense of the client. 

For any additional info, you may contact our online customer service team at +96181625654.

Or email us at